The BC Call Center gives you the tools needed to quickly set up a coherent support platform, saving you and your business time and money, decrease your response times and increase the efficiency of your client service operations.
Features: Every business needs an effective support system to take care of problems of customers. The BC Call Center gives you the tools needed to quickly set up a coherent support platform.It can save you and your business time and money. With an effective call center set up you could decrease your response times and increase the efficiency of your client service operations. The system has user friendly features such as historical records, archiving, call ownership and assignments, statistical and call activity reports, and much more. Historical records make sure that when a customer calls the service representative has all the details of his previous calls. Call archiving ensures that the call details are used to create the call history properly. Call ownership ensures a representative is made responsible for resolving the issue for the customer.
Calls are assigned automatically by the system to the appropriate representative. Statistical and call activity reports help the administrator set things up and then tune them appropriately. You would be able to track a call through the entire life cycle with an ITIL based process modeled after Ernst and Young`s navigator series. The entire interface is very simple. Appropriate groups are called up by clicking on an icon. Lower part of the screen has the detailed controls for the given context. The admin interface as tabs that show details including all the stats and call details you want to monitor.
Overall: Quite a good and handy application that lets you set up a call center for the customer service representatives of you business.